Built around your pool
We do not believe every pool should be pushed through the same service routine. How a pool is used, its equipment, the property and the season all affect the amount and type of care it needs.
That is why our servicing is flexible. A busy holiday property may need a very different approach from a family pool, a lightly used spa or a property that only needs periodic professional attention. We adjust the work accordingly rather than simply ticking the same boxes at every visit.
Experienced technicians
PoolGuys is technician-led. We deliberately avoid the high-volume model where customers can see a constantly changing roster of people with little knowledge of the property.
Continuity helps. An experienced technician who becomes familiar with a pool is better placed to notice changes, understand recurring issues and recognise when equipment or water behaviour is starting to move away from normal.
Advice, not upselling
Our job is to look after the pool, not to find something extra to sell on every visit.
We keep the customer’s costs in mind when recommending chemicals, repairs or equipment. If something needs attention, we explain what we have found and why we think it matters. If existing equipment can sensibly keep doing its job, there is no reason to replace it simply because something newer is available.
Professional water testing
We use professional-grade photometric testing on site so water-balancing decisions are based on accurate test results rather than guesswork.
Chemicals are added according to what the pool needs. We do not treat them as a standard bundle attached to every service visit, and customers can use suitable chemicals they already have where appropriate.
No contracts
We do not lock regular customers into service contracts. We would rather keep people by doing a good job and being useful.
That flexibility also makes it easier to change the service frequency when the pool, season or circumstances change.
Respect for your property
Regular pool servicing often means working around a customer’s home, holiday property or business when they are not there. Access to a property comes with responsibility, and we treat it that way.
We respect the property, privacy and security of our customers and communicate when we find something that needs their attention.
Local service
Our regular service area covers Kiama, Gerringong, Berry and surrounding localities, with servicing also available in the Southern Highlands.
We look after residential pools and spas, holiday accommodation, agency-managed rentals, strata and commercial properties. Customers can also call on us for regular pool and spa servicing, fault finding and pool equipment repairs and replacement.