Privacy Policy

PoolGuys (“we,” “us,” “our”) is committed to protecting the privacy and security of your personal information. This policy outlines our practices concerning the collection, use, and handling of your personal data, in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Types of Information Collected: We collect information necessary to provide our pool and spa services. This may include your name, contact details, address, and information about your pool or spa.
2. Collection Methods: Information is collected through our website, via telephone, email, or directly from you when you engage our services.

1. Purpose: Your personal information is used to deliver and improve our services, process transactions, communicate with you, and manage our business operations.
2. Disclosure: We do not sell or rent your information. We may disclose your information to third-party service providers (like Google or Microsoft) who assist us in operating our website and conducting our business, under strict confidentiality agreements.

1. Protection Measures: We implement a variety of security measures to maintain the safety of your personal information.
2. Access: You have the right to access and correct your personal information. Contact us to review or update your details.

1. Third-Party Services: We utilize third-party services for operational purposes. These providers adhere to their privacy policies and are not authorized to use your information for other purposes.
2. Legal Compliance: We may disclose your information where required by law or to protect our rights, property, or safety.

1. Usage: Our website may use cookies to enhance user experience and gather usage data, which helps us improve our services.

1. Access and Correction: You can request access to or correction of your personal information by contacting us.
2. Complaints: If you have concerns about how we handle your information, please contact us. We will investigate and respond to your concerns.
3. Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in the communication.

We may update this policy to reflect changes to our information practices. If we make any material changes, we will notify you by email or by means of a notice on our website prior to the change becoming effective.

If you have any questions about this privacy policy, please contact us at privacy [at] poolguys.com.au.

This policy is effective as of March 2024.